Lisa arranges visits directly with you. An enquiry is the first step. Wait for written confirmation before relying on the dates you’ve requested.
What we agree before you book
Lisa will confirm which pets she’ll visit, the dates and number of visits, the care needed and any agreed visit times or time windows. She’ll explain the total price, including any extras and travel charges, along with how to pay and the terms for changing or cancelling your booking. See visits and prices for rates and examples.
Care instructions and home access
Visit lengths vary with the number of animals and the care they need. Tell Lisa about prescribed medication, essential timings or other care instructions when you first discuss the visit so she can check whether she can help.
Before the first visit, agree where to find food and other supplies, how Lisa will access your home and who to contact if there’s a problem. For emergencies, agree which veterinary practice to contact and who can authorise care. Share keys and security information directly with Lisa using the method you’ve agreed.
Changes, cancellations and concerns
If you need to change or cancel a confirmed visit, or have a concern about the care provided, use the contact details in your booking correspondence. Lisa will explain how a change affects the visits and price. If a statutory right to cancel applies to your booking, Lisa will explain how to use it before you agree to the booking.